Technical Support Inquiry

 Please fill in as good as possible!
 Fields with an asterisk(*) are mandatory and must be filled in.
 

  Name*   Company*

  Phone*   Email*

  Printer*
CX-one OEM
CP2-classic OEM
 
Article number
Serial number* ?
Printmechanism cycles ?
Printhead cycles ?
DIP-switch setting
Firmware version* ?

  Printer options Hopper    
    Partial erase modul    
    Barcode reader    
    Direction detector    
    Chip    
    RF chip
(please select right)		   RF 14443
RF 15693
RF 125 kHz
FeliCa
 
 
    MAG (please select right)  
Hico ISO / JIS I Track 1
       
Loco ISO / JIS I Track 2
       
  ISO / JIS I Track 3
       
  JIS II

  Interface RS232 - Host      
    RS232 - Chip      
    USB      

  TRW-materials CJ foil MB TRF 33 TA blue      
    CJ foil MB TRF 33 TB black      
    CJ foil Ricoh 530 GD black      
     

    Card thickness 0,30 mm    
      0,76 mm    
       

  OS   Service pack
  Language OS      


  Development environment   Version
  Language (DE)      


  Controlling Windows printerdriver      
    [ESC] Commands      

  Active CX SDK yes   no   Version
  Active Photo SDK yes   no   Version


  Description of the problem*